To ensure predictable and sustainable service for our customers, and to reflect reduced customer service call volume, effective Monday, March 30 the Specialized Services call centre will be open from 08:00 to 16:30 seven days a week.
Please note that all On Demand/Specialized customers are required to book trips via phone and complete a verbal pre-screen with the DRT booking agent, to ensure the continued safety and well-being of our customers and operators.
Please call 1-866-247-0055 to book your trip.
DRT Specialized Web Pass Login
DRT Specialized Services Web Pass is designed to be a secure Internet application, users are required to obtain a User ID and Password. If you do not know your User ID please contact our dispatch office during regular business hours.
Monday to Friday - 05:30 to 23:00
Saturday - 06:30 to 23:00
Sunday - 07:30 to 23:00
Phone: 1-866-247-0055 (Press 1)