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Logging into the system

  • Do you have a User ID and Password? If not, you will need to be registered with the property to use the service.

To ensure predictable and sustainable service for our customers, and to reflect reduced customer service call volume, effective Monday, March 30 the Specialized Services call centre will be open from 08:00 to 16:30 seven days a week. Please note that all On Demand/Specialized customers are required to book trips via phone and complete a verbal pre-screen with the DRT booking agent, to ensure the continued safety and well-being of our customers and operators. Please call 1-866-247-0055 to book your trip.

DRT Specialized Web Pass Login


DRT Specialized Services Web Pass is designed to be a secure Internet application, users are required to obtain a User ID and Password. If you do not know your User ID please contact our dispatch office during regular business hours.

Monday to Friday - 05:30 to 23:00
Saturday - 06:30 to 23:00
Sunday - 07:30 to 23:00

Phone: 1-866-247-0055 (Press 1)